*Blood Donor Ambassador*

                                  Blood Donor Ambassador (EXTREME NEED)

•          Greet donors, explain the donation process as necessary and assist with initial intake and hand offs                    through the blood donation process

•          Manage donor flow at temp taking station to ensure only donors passing temp screen are permitted                    access.

•          Explain purpose of temperature screen to donors and ensure they understand reason for deferral if                      applicable.

•          Direct donor to next step of donation or options for future donations if deferred.

•          Model excellent customer service behaviors.

•          Ensure blood donors have relevant information and that questions are answered appropriately while                    creating a favorable impression of the blood donation process.

•          Learn and share the Red Cross story, including the mission, vision, and values

•          Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for              his/her contribution. Report possible adverse post-donation physical reactions to the collections staff.

•          Set up and maintain cleanliness in Reception and Hospitality Areas, and Donor Areas/Beds as requested

•          Work with collections team supervisor or charge staff to match donor’s blood type with the best product              for maximum impact

•          Responsible to inform donors of current and upcoming donation promotions

•          May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities              as directed